Testimonials & Reviews
Inland Neurosurgery Institute (INI)
Neurological Surgery & Neurointerventional Surgeons located in Pomona, CA & Arcadia, CA
Inland Neurosurgery Institute (INI) always appreciates feedback from our valued patients. To date, we’re thrilled to have collected 62 reviews with an average rating of 4.69 out of 5 stars. Please read what others are saying about Inland Neurosurgery Institute (INI) below, and as always, we would love to collect your feedback.
Russ L.
Submitted 10/22/26
To start off It's impossible to talk to anyone in this office. The phone message tells you to go online to request an appointment. Then you're supposed to get a text message back. I Received a text message " thanks for your message, a member of our team will respond as soon as they are available. For urgent inquiries call ***-***-**** that number you get the same run around as main number.” I never received a call back I have tried this about 4 times and have given up. I had Solace Health a Medicare-Covered Advocate call INI and they went through the same problem it took two weeks for INI to contact my Advocate. He stated to the INI agent that your patient has done everything the PA Alexandria Arias asked and he is requesting a follow up appointment w/ Dr. Ramin AmirNovin. The INI agent explained to the advocate that Dr Ramin saw the patient on September 9th and that he does not need surgery, he can get a second opinion with any Dr. at our office if he would like. That was an outright lie I never saw Dr. AmirNovin I saw his PA - Alexandria Arias she is the worst physician assistant I have ever met/worked with. Bedside manner is terrible; she has no concern for your welfare. (zero) When I was there on September 9th, she said that we ruled out that I do not need surgery and you need to see an orthopedic surgeon. I stated I would like to see Dr. Ramin AmirNovin and she left the room, my wife and I looked at each other in ah, I guess they are done with me. Both my MRI's had significant stenosis, disc bulges, annular tear disc & hemangiomas. I would expect to see the surgeon and somewhat of an explanation of what the prognosis and treatment is. INI just had me go to an orthopedic surgeon that was a total waste of time. The orthopedic surgeon ruled out everything he can do and stated the chronic pain and balance issues in your legs are coming from your nerves and by the looks of your MRI of lower lumbar you need to see a Neurosurgeon. You need to request to see surgeon and not deal with a PA.
I have been on Percocet since the first week of June and have been to 5 ER's, hospitalized twice and have seen 5 specialists and they have all prescribed that I need to see a Neurosurgeon. Through my Primary Dr. and Medicare Insurance Ramin AmirNovin with INI I was referred to him not a PA. (I wonder if my insurance knows that they paying for me see a surgeon but I'm seeing a PA a bad one at that!). I could go on and on about the services that I have received from INI, but I hope this helps anyone that needs a Neurosurgeon be very careful about choosing INI especially if your Insurance Co. specifies INI you will know to request to see the surgeon. I hear the surgeons are great but getting to them is a nightmare, staff members are nonexistent and PA’s are a waste of patients time, what I have learned they a waste of your time, seems like they have a chip on their shoulder.
I would NOT recommend Inland Neurosurgery Institute to anyone.
Jill F.
Submitted 06/15/26
My husband had an appointment specifically with Dr. Aaron Cutler, but instead he sent his Physician Assistant to see us, although he was in the office the entire time! Unbelievable! We waited a long time to see Dr. Cutler and couldn’t believe that he didn’t even have the courtesy to say hello. Avoid this doctor at all costs!
Roberto T.
Submitted 03/17/26
Un million de gracias a mi, doctor Ramin amir novin, y mi doctora, Alexandria arias, por un exelente trabajo, en mi cirugia cervical c6 y c7, que tuve, fracturadas en un accidente, de trafico, catastrofico. las manos de ellos y el poder, y sabiduria que les , dio nuestro senor, Jesus padre, a esto angeles, tan grandes. incluyendo a todo el personal del hospital pomona valley. Por su exelente trabajo. Bendiciones nueva mente, que dios los proteja, y cuide siempre. En nombre de mi esposa, reina Vasquez y yo en lo personal Roberto torres.
MRS. JUDITH WHISMAN W.
Submitted 12/06/25
DR. AMIRNOVIN, IS A WONDERFUL DOCTOR. I HAD SPINAL SURGERY AND HE DID A WONDERFUL OPERATION ON ME. I FEEL GREAT AND I CAN WALK STRAIGHT UP NOW. I HOLD MY HEAD UP AND KEEP MY SHOULDERS BACK STRAIGHT UP. HE ALSO IS A VERY SWEET AND KIND DOCTOR. I LIKE HIM VERY MUCH AND TRUST HIM TREMENDOUSLY. THANK YOU DR. AMIRNOVIN FOR EVERYTHING YOU DID FOR ME. YOUR THE BEST. SINCERELY, JUDITH WHISMAN
Irma M.
Submitted 07/03/25
Dr Cutler is one of the best surgeons I have had. I recently had lower back surgery and needed to have a rod placed. I was anxious and not comfortable about having the surgery. Dr Cutler put me at ease immediately as he explained the procedure clearly and in detail .He assured me of the benefit of having surgery and was understanding to my concerns. I never felt rushed or dismissive when I asked questions.
I would highly recommend Dr Cutler. Excellent surgeon and his staff also was the best.
Donald C.
Submitted 05/12/25
It's impossible to talk to anyone in this office. The phone message tells you to go online to request an appointment. Then you're supposed to get a text message. I got one that said i would be contacted. I never got a call. Then a couple days later I received a text asking me if I was looking for a neurologist. I said yes and as soon as possible. No response. I'm sure Dr. Gibani is a fine doctor, but his office staff has no clue how to operate a business let along have any communication skills. Just because he may or may not be a qualified doctor, his office personnel needs to learn how to communicate and you should be able to talk to a live person. I even sent a fax, no response at all. It's sad when a professional office is in the process of ruining a Doctor's reputation. Sad, Sad and SAD
Angie W.
Submitted 10/23/24
I feel so much better. Thank you for all that you did to ease the pain I was having I would recommend anybody to you
Hector E.
Submitted 10/20/24
Excellent and professional care
John H.
Submitted 08/20/24
Very professional and great bedside banner, and an excellent outcome.
Kerri T.
Submitted 08/06/24
I was diagnosed with a grade 1 spondylolisthesis at age 26 and by age 51 I had progressed to a grade 2 and had significant pain radiating down my leg and finally my toes were numb. I had a consult with Dr Amirnovin and scheduled surgery. I was up and walking the next day and the pain was gone!
This is now 6.5yrs later and I don't know why I waited so long for this positive review. I am pain free!! I am living an active life with swimming, paddle boarding, walking and weightlifting. I would recommend Dr Amirnovin to anyone! He changed my life!
Rory M.
Submitted 07/20/24
Very patient friendly with a pleasant bedside manner.
Darcy H.
Submitted 07/11/24
Dr Benjamin Ball is amazing. I was referred to him for my sciatica condition. He always takes his time with me and explains everything including all treatment options. He never pushes me into any treatment which is so comforting. I would 100% recommend Dr. Ball. His front office nurse is so wonderful too! Grateful for Dr. Ball and his expertise through my journey!
Brett H.
Submitted 05/25/24
Dr.G is so kind, so patient, thorough,
An excellent surgeon!!
Alan P.
Submitted 04/24/24
Dr. Ye has maintained an open and honest dialogue with me for the past two + years that he has been treating me. I have had two successful surgeries by him. Dr. Ye always took the time to listen to my concerns and explain his perspective, so that I felt comfortable and informed the entire time. I would highly recommend choosing Dr. Ye.
Norma V.
Submitted 04/22/24
Ready to answer any questions, He is excellent surgeon.
William B.
Submitted 04/22/24
Dr. Cutler was pleasant and thorough. I am so relieved to be rid on the pain I was experiencing.
Rula M.
Submitted 04/21/24
He was very knowledgeable, honest he made the surgery , recovery, very smooth and he’s pleasant to work with and he has amazing excellent manner
Rula M.
Submitted 04/21/24
Excellent
Conrad Leonard W.
Submitted 03/21/24
All I can say is Thank you Dr. Gibani. Before I came to your office I was informed by my physician in Chile that I had spinal damage and would need Titanium supports, but after looking at my scans you told me my lower spine had, I believe you said calcium growth which was squeezing my nerves. I am so happy to say you were correct. The intense pain I had is completely gone. And you didn't have to insert plates into my back. You really know your stuff!! My family and friends here in Chile and stateside were also amazed by the results. Finally both you and your staff always made me feel welcomed. Thanks again for your kind attitude and professionalism.
Jeff H.
Submitted 02/25/24
Everything went well from the get go. Staff was on point and dr took care of business simple as that .Thank you guys very much I no longer have numbness in my leg and loose balance.